Telephone (01382)
226673 between 8am - 6pm, Monday to Friday
All consultations are by appointment only.
Our
receptionists are trained to help you as efficiently as possible;
their task is often complicated by doctors and nurses having variable
timetables. Please be patient and help them to help you by giving
them sufficient information to process your request and allocate
the appropriate resources to meet your needs.
Our practice endeavours to provide patient
access to an appropriate Health Care Professional
within 2 working days. To enable the practice to meet patient demand
we are currently reviewing
our appointment templates to ensure that clinical appointments either
face to face in the surgery
or telephone consultations are being utilised to maximise patient
benefit.
In order to accommodate the demands made
for appointments patients are therefore requested to contact the
surgery on the appointments telephone number (01382) 226673
as early as possible on the day they wish an appointment.
All our nurse appointments are pre bookable
up to two months in advance.
We will endeavour whenever possible to allocate
the appointment with the doctor of your choice however this may
not always be possible due to patient demands, holidays, etc.
We have three different types of appointment
available.
Download a PDF copy of our appointment booking guide for specific conditions. Click here for the list by conditions.
1. Routine - these appointments are for
non-urgent and regular reviews, eg blood pressure monitoring and
contraception advice.
2. Same day - these appointments are only
bookable on that day. Each partner has between four and seven of
these available every day. They are for conditions that are not
necessarily urgent but require to be seen on that day.
3. Emergency - these appointments are for
very urgent and emergency situations that require to be seen quickly.
Please note abuse of these appointments can have serious implications
for those who really need them.
Emergencies will always be fitted in as
required, though you may be asked to see a nurse in the first instance.
If you are troubled by something and are
not sure whether to bother the doctor, see the nurse, she may be
able to help. Telephone the appointments desk for an appointment
on 226673.
Hillbank Health Centre
1A Constitution Street
DUNDEE
DD3 6NF
Tel: 01382 221976
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